![]() ![]() As a second main change, we refactored the Jira Scrum board into two separate boards, a detailed one for developers and a high-level one for managers, while also introducing automation rules and the integration with Slack. After observing inconsistencies in the way communication tools (i.e., email, Skype, and Slack) were used, we first reinforced the use of Slack as the central hub for internal communication, while setting clear rules regarding tools usage. ![]() We report on a longitudinal case study conducted at the Italian site of a large software company to further our understanding of how development and communication tools can be improved to better support agile practices and collaboration.
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